Our Commitment to Responsible Gaming
Gateway Casinos & Entertainment Limited is committed to delivering its products and services in a socially responsible manner. As a part of the Ontario Lottery and Gaming’s RG Code of Conduct on Responsible Gaming, Gateway Casinos, through a series of initiatives, promises to strengthen its corporate commitment, enhance customer information and education programs and develop programs and policies that improve the gaming environment.
Playtime Casino Hanover maintains a Responsible Gaming Accreditation. The Responsible Gaming Accreditation is a standard in which Gateway Casinos’ Responsible Gaming Program is measured against eight core responsible gambling standards including corporate policies, self-exclusion, advertising and promotion, informed decision making, assisting patrons who may have problems with gambling, access to money, venue growth and game features and employee training. This accreditation supports our commitment to responsible gaming. Visit the RG Check website for more information on responsible gaming accreditation.
PlaySmart, a program of the OLG, provides patrons and employees with information on safer gambling practices as well as assistance and local referrals for help with gambling-related problems. PlaySmart Centres are independent and information provided to PlaySmart is confidential. Visit the PlaySmart website or visit a PlaySmart Centre at your local facility and look for PlaySmart information throughout our gaming floor.
Every casino (commercial and charity), and slot facility in Ontario complies with the OLG’s Policy on Responsible Gaming, including participation in the Self-Exclusion Program, in which individuals request to have themselves placed on a ‘list’ of self-excluded persons and refrain from visiting any property under OLG jurisdiction. A Self-Exclusion applies to all OLG gaming facilities, including commercial casinos, slot facilities, and charity casinos. For more information, visit Guest Services at your local facility or visit the OLG Self-Exclusion website.
You may request your win/loss statements at any of the Guest Services desks at our sites. You will be required to provide us with a copy of your valid government-issued photo ID. The reason we ask for valid government-issued photo ID is to ensure that we do not unintentionally change or release your personal information to a third party who is representing him/herself as you. For more information, refer to the Gateway Casinos and Entertainment Limited Privacy Statement.
If you do not wish to visit one of our sites, you can send your request in writing to our Privacy officer. You will be required to provide us with a copy of your valid government-issued photo ID. The reason we ask for valid government-issued photo ID is to ensure that we do not unintentionally change or release your personal information to a third party who is representing him/herself as you.
Please Send Requests for Win/Loss Statements to:
Gateway Casinos and Entertainment Limited
103-256 Pall Mall Street
London, ON N6A 5P6
Problem Gambling Support
ConnexOntario provides phone, online chat and email support for addiction, mental health and problem gambling. Call or visit the ConnexOntario website for details or to find a local support solution in your area.